HOW TO PLAY (a.k.a. your onboarding doc)

The job:

You've got 60 seconds on the support queue. Slice tickets to resolve them. Highest score wins the shift.

Slicing:

There are three ways to slice the tickets:

• On your phone, swipe
• With a mouse, click and drag
• In camera mode, point your index finger to arm the blade and slash the air

The tickets:

There are six types of tickets with differing priorities and points: P5 (5 pts) · P4 (10) · P3 (15) · P2 (20) · P1 (30) · P0 (50, rare, fast, worth lunging for).

How to score more:

• Batch resolve: slice 3+ tickets in one swipe for double points.
• First-touch resolution: sometimes a ticket resolves in one touch. +10. It's random. Just like real life.
• Duplicate Storm: a yellow pile of dupes ("same issue ×99") appears once per shift. Slice it, then mash for 5 seconds to merge every dupe. Clear all of them for a bonus.
• Parahelp Parachute: slice it and the AI takes the queue: every ticket on screen auto-resolves, angry customers calm down, and bonus tickets rain for 3 seconds.

Don't:

• Slice an angry customer. Instant game over. HR will be in touch.
• Drop 3 tickets. Each unsliced ticket that falls is an SLA breach. Three breaches and the queue wins. (Every 100 points repairs one breach.)

The finale:

Survive the shift and face The Never-Ending Thread (re: re: re: fwd: URGENT) — mash-slice as many replies as you can in 5 seconds.

Then grab your score card and make a coworker beat it.